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SkyPoint Communications is a full service Internet Service Provider.

Help Sources For Software Supported At This Site

You may need help at some point in this process. If you are experiencing problems with your terminal program or are unfamiliar with how to use it, please consult your software manual or contact that program's customer support number. SkyPoint can not help you with problems with your terminal software. Check the Troubleshooting page on this site for advice on common problems in getting connected.

SkyPoint Support can not answer questions regarding hardware problems or software problems with individual Internet software packages. Because of the huge number of packages available, the Support Representatives of each company are best suited to answer questions regarding the software. If a SkyPoint Representative asks you to call a software company directly, it is because that company's Representatives can answer a question more quickly and accurately, and can work directly with you to troubleshoot and solve the problem. Below are the Technical Support resources for software supported on this site.

Microsoft Internet Explorer
Web: www.microsoft.com

If you believe you are having a problem with your hardware, please contact the technical support line for that product.

If you are having problems with other commonly used software whose configuration information has been included in this manual, please contact the customer support line for each package:

Netscape Navigator
Web: www.netscape.com
e-mail: via form on www.netscape.com
Phone: 1-800-320-2099 (If you are not a paid, registered user, you will be asked to give a credit card number for a charge of $25 for the first 15 minutes and $2/min thereafter)

For problems with all other software packages, please check your manual for the applicable support number.

 

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