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SkyPoint Communications is a full service Internet Service Provider.

How Do I Contact Tech Support?

From time to time you may need technical help. Please give SkyPoint Support a call during our normal business hours.

SkyPoint Technical Support (612) 417-0227
Hours: 9:00 a.m. - 8:00 p.m. Weekdays 10:00 a.m. - 4:00 p.m. Saturdays

SkyPoint also has several e-mail addresses for specific questions that are non-urgent:

How Do I Get The Best Service From Tech Support?

Your Technical Support Representative's job is to help you, the user, solve problems. You can make this process easier, quicker, and less stressful by following a few simple steps:

  • 1. Check the directions you were following when something went wrong. Sometimes the simplest, most innocent mistake can cause what looks like a terrible problem.
  • 2. Look for help on the troubleshooting page of this site. This section was included because everyone (even your Technical Support Representative!) has had these problems from time to time. Your answer may already be waiting for you a few pages away.
  • 3. If you can, write down what you did just before the problem started. This way, you or the Technical Support Representative can follow the same steps you did to reproduce the problem. Figuring out what caused a problem is the key to solving it quickly.
  • 4. Keep your User Guide turned to the page regarding your question or problem. Sometimes directions do not seem clear or are not detailed enough in regard to your own system. If you and the Technical Support Representative are referring to the same item on the same page, it is easier to communicate about a problem. You may also want to take notes on that page for future reference.
  • 5. When calling Technical Support, use a telephone near your computer. The best way to communicate problems to a Support Representative is by stepping through the process that got you there while both of you are on the phone. If you have more than one phone line, connecting to SkyPoint on one line while talking to Technical Support on the other is ideal. Also, if you are instructed on how to do something on your system, it is easier to do it while talking to Technical Support than it is to write it down and do it later.
 

 

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